Tenant Services

Find a Great Home

Our area of the world is a great place to live and we are pleased to welcome you. If you have rented before you may be well versed in the process, but for those of you who haven’t, this page will guide you through.

Start Here

Before you start your search you should decide on a budget for your new property.

Lettings agents often have strict criteria on affordability that they must stick to as part of the referencing process which is usually calculated using your annual household income.

You can check if your budget meets our criteria by using our affordability calculator here.

This calculator is designed to provide an indication of affordability. It does not guarantee your acceptance as a tenant, you’ll have to successfully complete our referencing process for that, which includes an affordability and credit check, employment check, previous landlord reference and Right to Rent check or proof of UK residency.

For further information, please contact us.

When to search

Our properties are listed with an ‘Available Date’ which is the earliest that a new tenant could move in. Properties are usually listed To Let around 4 weeks in advance of them being available so bear this in mind when searching.

Some of our Great Properties to Rent

Arranging Viewings

Once you’ve found a property that takes your fancy, the best way to arrange a viewing is to call our team or use the instant book feature on our website.

Prior to viewing, make sure you’ve watched the video tour and read the marketing information carefully. Take a look at the property on street view and check any commuting or school run needs to make sure it suits your criteria.

Our rental market is busy and our viewings get booked up quickly so please act to arrange viewings as soon as you can. You’ll be shown the property by a member of our team who can answer any questions you have.

Due to the fast moving nature of the rental market, properties can be added and removed from our marketing channels quickly and often without notice. We cannot accept responsibility for applicants missing out on viewings.

The Application Process

Our referencing criteria can be found in our tenant referencing guide and guarantor referencing guide.

1. Fill out your details

When we’ve agreed the rent and terms with the landlord. We will send you the link to our online application form so you can fill out the details at any time, from anywhere.

2. Pay your holding deposit

You should now pay your holding deposit, which is the equivalent of 1 weeks rent. This will be offset against your move in monies so the process won’t cost you anything other than your rent and deposit. There are some unlikely circumstances in which you may forfeit your holding deposit. You can see our tenant fee schedule for more information.

3. Issuing your tenancy agreement

Once your form is complete and holding deposit received, we’ll conduct your referencing including previous landlord, income, employment and credit checks. We’ll send you a copy of our tenancy agreement and How to Rent guide so you can see exactly what you’re agreeing to.

4. We conduct your referencing

Our team will review the final references before confirming with you if everything has been successful. Our tenant managers will then issue your tenancy agreement and arrange a suitable time for you to formally move in.

Moving in

By moving day you will have completed your references, paid your deposit and initial rental funds and signed your tenancy agreement for your new home.

The actual ‘check in’ usually takes place at the property or at one of our offices. We’ll let you know which in advance so you can make arrangements.

If the property is managed by us you will find a detailed Inventory and Schedule of Condition that we ask you to check through and make sure you’re happy with.

Enjoy your new home!

Other things you should do on moving day:

Tenant Fees

New Assured Shorthold Tenancies (AST’s)
signed on or after 1 June 2019

Per tenancy

This is to reserve a property.  Please note this will be withheld if any relevant person (including any guarantor) withdraws from the tenancy, fails a Right to Rent check, provides materially significant false or misleading information, or fails to sign their tenancy agreement (and/or deed of guarantor) within 15 calendar days (or other deadline for agreement as mutually agreed in writing).

Per tenancy – where rent is more than £50,000 pa

This covers damages or defaults on the part of the tenant during the tenancy.

Per tenancy – where rent is more than £50,000 pa

This covers damages or defaults on the part of the tenant during the tenancy.

Interest at 3% above the Bank of England Base Rate from the rent due date until paid in order to pursue non-payment of rent.  Please note this will not be levied until the rent is more than 14 days in arrears.

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s).  If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant.  If extra costs are incurred there will be a charge of £15 per hour (inc VAT) for the time taken replacing the lost key(s) or other security device(s).

Tenant’s request

£50 (inc VAT) per agreed variation.

To cover the costs associated with taking landlords’ instructions as well as the preparation and execution of new legal documents.

Tenant’s request

£50 (inc VAT) per replacement tenant or any reasonable cost incurred if higher.

To cover the costs associated with taking landlords’ instructions, new tenant referencing and Right to Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Tenant’s request

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all the rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.